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Support #6192

Product review

Added by Bakir — 11 months ago. Updated 10 months ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Target version:
Start date:
08/01/2018
Due date:
% Done:

0%

Estimated time:
1.00 h
Invoice time (hours):

Description

Hi,

When i ahve this invisible recaptcha extension enabled then i cant add any product review. I have not tested other pages, but i hope you have checked this extension before you sell it. This is notgood for our buisness if we have such issues,.

form.phtml (6.91 KB) Bakir —, 08/08/2018 01:00 PM

form.phtml - Modified file (7.42 KB) Alexei Narizhny, 08/08/2018 01:33 PM

History

#1 Updated by Alexei Narizhny 11 months ago

  • Status changed from New to Additional info required
  • Estimated time set to 1.00 h

Hello, sorry for the delay,

Could you please enable the extension for the review form? And also what is the extension version you are using?

#3 Updated by Jurij Nikolajev 11 months ago

by Mail:

Its enabled, but im using invisible recaptcha.
Version 1.0.2

#4 Updated by Alexei Narizhny 11 months ago

  • Target version set to ver. 1.0.2

I am currently able to post reviews, are you sure that the extension is set for the review form?

#5 Updated by Bakir — 11 months ago

Yes its possible to post review but this review need to be approved in admin panel. And with your recaptcha extension enabled no review are appeared in admin panel after you post new review.

#6 Updated by Alexei Narizhny 11 months ago

It seems that the recaptcha block isn't getting displayed on the review form. Please try to modify your theme's template: http://doc.etwebsolutions.com/en/instruction/et-customer-recaptcha/recaptcha-not-getting-displayed

NB! Make sure to backup your original form.phtml file.

Please tell us if this solution has worked or not.

#7 Updated by Bakir — 11 months ago

Hi,

Could you please add the code to form file, i have attached it.
Should i do it on other form files on other pages? why is it not by auto?

#8 Updated by Alexei Narizhny 11 months ago

Bakir — wrote:

Could you please add the code to form file, i have attached it.

See attached

Should i do it on other form files on other pages?

If everything works as it is, then you should add it only to the following directory:

app/design/frontend/%YOUR_THEME_NAME%/default/template/review

why is it not by auto?

This is because it is impossible to predict all kinds of Magento themes and where to insert the recaptcha. The extension automatically adds it to most themes made by Magento development standards, but if a theme varies from them, then it may not get displayed.

#9 Updated by Bakir — 11 months ago

it didnt work check this product. https://pcxpress.se/begagnad-samsung-s7-32gb
At the bottom page is blank.

#10 Updated by Alexei Narizhny 11 months ago

It seems that it is better to look closer into the issue.

But, unfortunately, we don't have the resources to do so at the very moment, being preoccupied as we are.

Therefore, all we can do is to recommend you to revert the changes, while we will provide you with a full refund for the purchased extension.

#11 Updated by Bakir — 11 months ago

What is wrong? maybe the code you put is wrong? Please i need this to work. Can you take a look at it again maybe something you missed.

#12 Updated by Bakir — 11 months ago

you can refund me i will found another solution thnx

#13 Updated by Alexei Narizhny 11 months ago

  • Status changed from Additional info required to Closed

Bakir — wrote:

you can refund me i will found another solution thnx

Sure, sorry for the inconvenience

#14 Updated by Alexei Narizhny 11 months ago

Okay, just to ensure, is this the number of your order? 200001292

#15 Updated by Bakir — 10 months ago

yes

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